Effective Date: May 1, 2026

Last Updated: May 1, 2026

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If you need to return or exchange an item you purchased in the Silver Shop, the seller you purchased your order from is the best person to help you. Each seller manages their own orders, and makes decisions about cancellations, refunds, and returns. Learn how to get help with your order.

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How do refunds and returns work ?

Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in the return policy on their listing.

If the seller is willing to accept this return, be sure to settle on the details in a message before returning the item. 

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What are listing policies?

Each seller is responsible for setting their own policies regarding refunds, exchanges, and returns on every item they list for sale. A seller can choose to offer different return policies, or decline to accept returns on specific items they sell. If you’re making multiple purchases from the same shop, you may want to check the policies for each item you’re buying.​

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The seller wasn’t able to help me

If the seller isn’t able to help you, your next step is to request help from us by opening a case by emailing us at members@silverawakening.com. We will work diligently with you and the supplier to solve the issue.