Buyer Policy

Effective Date: May 1, 2026

Last Updated: May 1, 2026

This Buyer Policy is part of Silver Awakening’s Terms of Use. By purchasing on Silver Awakening you agree to this policy and our Terms of Use.

Silver Awakening is a marketplace connecting buyers with independent sellers. Purchases are made from sellers, not from Silver Awakening directly.
Silver Awakening does not pre‑approve or guarantee individual listings, photos, or seller statements. Each seller sets their own processing times, shipping methods, and shop policies.
If you supply materials for a custom order, you assume responsibility for those materials.
You may report listings or shops that violate our rules — reports are confidential.

Use Silver Awakening’s Messages tool to ask sellers about items or orders. Messages must not be used for spam, unsolicited promotions, harassment, discrimination, or to pressure a member after they ask to stop.
Do not share or request personal contact/financial information to arrange off‑platform transactions (phone numbers, personal email, external payment links, QR codes, social handles, etc.). Keep order-related communication on Silver Awakening.
Interference with another member’s shop — e.g., coordinated negative reviews, posting disputes publicly to drive away business, or click fraud — is prohibited.

Before purchasing you should read the listing, the seller’s shop policies, and confirm shipping and processing times.
You must provide accurate payment and shipping information.
Available payment methods depend on the seller and region and may include major credit/debit cards, platform-supported wallet or payment providers, and other third‑party processors. Using third‑party payment services is subject to that third party’s terms.
All transactions must be completed through Silver Awakening’s checkout to be eligible for our dispute resolution and purchase protection. Off‑platform transactions are not covered.

Buyers may leave ratings, written reviews, photos, and videos within the time window specified at checkout (typically a defined period after delivery or download). Reviews should be honest and limited to the transaction.
Reviews must not include graphic obscenity, hate, threats, or content violating our Creating & Uploading Content rules. Do not review things outside the seller’s control (for example, unrelated carrier issues).
By submitting media you confirm you have the rights to it and grant Silver Awakening a license to use it as described in our Terms of Use. We may remove reviews that violate policy.

Content you upload (messages, photos, videos, text) must not be hateful, harassing, illegal, infringing, false, deceptive, spammy, or facilitate off‑platform transactions. Do not include private personal information.
Content that sexualizes minors or promotes prohibited items is strictly banned. Violations may lead to content removal and account action.

First contact the seller via Messages to try to resolve issues. Sellers should be given a reasonable period (typically 48 hours) to respond.
If you cannot resolve the issue with the seller, you may open a dispute through Silver Awakening’s case system (subject to eligibility). Cases allow us to review delivery, damage, or “not as described” claims and, where appropriate, provide refunds.
Refunds through the platform are generally issued to the original payment method or as site credit, depending on circumstances and seller agreement. Refund requests must normally be made within the platform timeframes (see Help Center for details).
Some situations are ineligible for platform dispute resolution, including: items altered or used after receipt, returns without seller agreement, buyer remorse for accurate descriptions, shipping cost or customs duty disputes, in-person purchases, and transactions not processed through our checkout. Local consumer warranty or return laws may also apply.

Sellers are responsible for fulfilling orders according to their stated processing and shipping times. Buyers are responsible for providing an accurate shipping address at purchase.
Buyers are responsible for any customs duties, import taxes, or other charges imposed by their country. Delays or non‑delivery caused by buyer refusal to pay these charges are not covered by platform protection.
If a seller provides tracking, you may be able to file a carrier claim directly with the carrier for lost or damaged shipments.

Only sellers can cancel transactions. Buyers may request cancellations via Messages; the seller may accept or decline.
Return policies vary by seller; review each shop’s return policy before buying. Some items (including many custom or digital items) may be non‑returnable except where required by law. Buyers in the EU/UK may have statutory rights such as a 14‑day withdrawal period; check the seller’s policy and local law.

Where eligible, Silver Awakening’s Purchase Protection may provide refunds for items that never arrive, arrive damaged, arrive late beyond the seller’s stated delivery expectation, or are significantly not as described. Eligibility and remedies are determined by Silver Awakening’s dispute review.
Provide requested documentation when opening a case. Abuse of the protection program may lead to exclusion.

If you have questions about a specific order, start by contacting the seller. For unresolved issues, email us at SilverShop@silverawakening.com.